Support

Get help with Aqoon360

This public support page is available for mobile app store review, students, lecturers, staff, and university administrators who need help with Aqoon360 accounts or product workflows.

Email support

How To Contact Support

What to include

Include your name, university, role, account email, student or staff ID when relevant, the device you use, and a screenshot if the issue is visual.

Urgent access issues

For sign-in, exam, attendance, or security issues, include "urgent" in the subject so the request can be triaged quickly.

University-managed records

Academic record changes, class assignments, grades, fees, and official student information may require approval from your university administrator.

Supported Areas

  • Account access, password reset, and role assignment questions.
  • Lecturer attendance, timetable, class, and session history workflows.
  • Student support requests, announcements, events, and profile access.
  • Admin dashboard setup, student cards, reports, services, and permissions.
  • Privacy, data correction, security, and account deletion requests.

Expected Response

Aqoon360 support reviews incoming requests during normal business operations. Urgent account, security, attendance, and exam-related issues are prioritized. General product questions are handled after urgent operational issues.

Need help now?

Email the support team and include enough account and university context for us to route the request correctly.

support@aqoon360.com